Email Marketing for Medical Supplies Companies with visible ROI
Get more returning customer revenue with a done-for-you approach to strategy, copy, design, segmentation, and implementation. Built on Klaviyo and Shopify.
Tiger Medical grew returning customer revenue 33% in 4 months.
You're sending emails. Where's the revenue?
Your ad spend keeps going up. Your profit does not. You know repeat customers are the easiest way to fix that, and you know Klaviyo is the right tool.
Someone in-house is sending emails, but it isn't moving the needle.
A few campaigns go out here and there, with no real segmentation and ineffective (if any) lifecycle flows
A list full of profiles that have never been cleaned
No regular cadence, no clear design hierarchy, no clear CTA
Software and unused profiles you're paying for that aren't earning their keep
No one owns email end to end. Something is falling through the cracks.
Sound familiar?
What 15 Minutes Gets You
In 15 minutes, we'll learn about your business. Then we audit your Klaviyo account and tell you honestly whether your company could benefit from a more robust email marketing program.
A real email program gives you:
Less dependence on paid ads
A strategy behind every send
A steady presence in your customers' inboxes
Steady, measurable growth in returning-customer revenue.
An agency that takes full ownership and responsibility for every aspect of your email marketing.
We'll look at where you are today and tell you honestly whether there's room to grow. No commitment after that.
Medical supply customers don't buy like typical DTC shoppers.
Longer cycles, mixed buyers.
Buying cycles are longer, margins are different, and many brands sell to businesses and individuals at the same time. Agencies built for the average ecommerce brand miss that. We don't.
We don't just slash your list.
It's also why we don't just slash your list. We use purchase-timing data to keep the long-cycle buyers and cut only the dead weight.
Deliverability first.
If your emails don't reach the inbox, nothing else matters. We protect your sender reputation so your emails reach the inbox, not spam.
Done for you, strategy through execution.
Inside your Klaviyo and Shopify setup.
A plan built around returning-customer revenue.
Rebuilt by product category, purchase behavior, and customer type.
A complete lifecycle suite, with the half-built ones finished.
A monthly system that moves from designed to approved to sent, on schedule.
Clear hierarchy, one clear CTA.
Every month, we walk you through the numbers. The good and the bad. Together, we determine what's working, what needs to be tweaked, and what needs to be scrapped.
Reorder reminders. Replenishment flows. Abandoned cart recovery. Post-purchase follow-ups. Back-in-stock alerts. New product launches. Bulk-order offers. Practitioner onboarding. Clinic newsletters. Win-back campaigns. Browse abandonment. Cross-sell campaigns. Seasonal promotions. Price-break announcements. Review requests. Account reactivation. Welcome sequences. Shipping and delivery updates. Segmentation and analytics. Re-engagement series. Loyalty offers.
Returning-customer revenue: +33% in 4 months
Case Study: Tiger Medical · B2B + B2C medical supply ecommerce · Klaviyo + Shopify · Feb–Jun 2026 vs. 2025
How we got there.
existing customers buying more
more value per order
cut redundant software and unused profiles
Starting point: Plenty of sending. No system.
Like a lot of growing brands, Tiger Medical was running email without a real strategy behind it — no meaningful segmentation, no lifecycle flows, and a Klaviyo list of 167,000+ profiles, most of whom had never purchased. The volume was there; the returns weren't.
What we did
- Rebuilt segmentation from the ground up — by product category, purchase behavior, and customer type.
- Built a complete lifecycle flow suite and a monthly campaign system on a designed → approved → sent workflow.
- Right-sized the list using purchase-timing data — keeping long-cycle buyers, cutting genuine dead weight.
- Aligned campaigns to the products and categories Tiger Medical prioritized, driving the right items to the right buyers.
The results
The bottom line
A leaner, higher-performing program that grows revenue from the existing customer base — the core of what lifecycle marketing is supposed to do. When a company spends so much on getting a new customer, increasing revenue per customer is the obvious next move.
*Email-attributed revenue, measured conservatively (5-day attribution window, bot clicks and machine opens excluded). Revenue and order figures from Shopify; comparison is Feb 17–Jun 16, 2026 vs. the same period in 2025.
What our clients are saying
“From day one, you feel taken care of — you feel someone understands.
Before, we were sending emails because we knew you were supposed to. Now, every email has a purpose, a goal, and a result.”
Shmuel Deutsch
Tiger Medical
Email designs
Four steps, starting with 15 minutes.
15-minute call
A quick call to get background on your business.
Audit
A preliminary audit of your current email marketing program to determine if there's room for improvement.
Kickoff
Once we determine we're a good fit for your company, we start with a kickoff call with the whole team.
Strategy and execution
We build your strategy, fix or create your flows, and send campaigns that make sense and grow your revenue.
FAQs
Still have questions? We've got answers.
No. It's a short conversation to determine if we could potentially be a good fit for each other.
That depends on how your company works. We take on all things email — the strategy, design, segmentation, and implementation. We also study the data and continually optimize what we're doing. But we always work with a point person on your team. Who that person is is up to you.
We want to make sure you're not throwing away money on bad email addresses and dead weight. Medical supply buyers often have long cycles, so a quiet customer isn't always a lost one. We use purchase-timing data and email cleaning tools to tell the difference.
Tiger Medical grew returning customer revenue 33% in 4 months. Results depend on where your program starts. The audit will allow us to determine how quickly we can start seeing an increase in revenue for you.
Most of our engagements start at $4,000, but pricing depends on scope. You'll have a clear number before you commit to anything.
Built for medical supply e-commerce brands doing 2M-50M/year on their own website.